Digital adaptation and human transformation.
How do you design frictionless customer experiences where customers can seamlessly navigate between digital and analogue touchpoints?
This is the main question Anders explores in this thought-provoking keynote. Emerging technologies such as Artificial Intelligence, Virtual Reality and the Internet of Things are enabling more and more brands to become truly ’seamless’.
This presentation will provide you with fascinating case studies and best practices from smart brands that understand how intelligent technologies can amplify customer service, create compelling customer experiences, remove friction and transform our lives.
THIS BESPOKE TAILORED PRESENTATION WILL PROVIDE:
- A futurephile’s guide to creating seamlessness for your brand and organization
- Showcase how to think and design to avoid the top frictive mistakes of companies in demise
- How to use seamlessness to create raving brand advocates and customer loyalty